FREQUENTLY ASKED QUESTIONS

Q. I'm involved in a car accident, what should I do?

A.
At Formula First Collision we can assist you with every step of the way.  Before contacting your insurance company, it is important to that you call us for important information that can save you from the hassles and headaches of doing everything yourself. We're here to represent you, and only your best interests.  Call us at (519)979-2937.

Q. Do I have to go to a repair shop that my insurance tells me to go?

A.
No.  As stated in the Consumer Bill of Rights, as the owner of a motor vehicle, you have the right to choose the repair facility of your choice.  The insurance company, or third party, cannot tell you where to take your car.

Q. Do I need three (3) estimates?

A.
No.  Any reputable shop in the industry will utilize a computerized estimating system that determines the cost of repairs.  The law does not require more than one estimate.  It is your vehicle and therefore your choice as to where to get your car repaired.

Q. Will my car ever be the same after the accident?

A.
Yes. This is when all proper repair and replacement procedures are performed, i.e. repair damaged parts that require repair and replacement of damaged parts that should be replaced. Highly trained, professional technicians will do the repairs on your vehicle.

Q. What if the frame is damaged? Will my car drive and perform the way it used to?

A.
Yes. Skilled technicians using state of the art equipment specially designed to restore your car's structural integrity will repair your car. Parts of your car's structure that cannot be properly and safely repaired, will be replaced. In some cases the vehicle structure will be compromised beyond safe repair limits. In these cases, we would petition your insurance company not to proceed with repair of your car.

Q. Will Formula First Collision waive my deductible?

A.
Only your insurance company has the power to waive your deductible. It is the portion of your repair bill that your Insurance policy states what you are responsible for. Repairs are written exactly as they are performed.

Q. Will my paint match?

A.
Yes. We employ a state of the art paint mixing system that ensures proper color match on all vehicles finishes.

Q. How long will the repairs take?

A.
Each vehicle will be handled on a case-by-case basis. Our goal is to return your car to you as soon as possible, while taking all aspects of the damage into careful consideration, as well as all of the necessary processes the car must go through to reach completion.

Q. What if I have problems after I get my car back?

A.
All of the repairs performed by Formula First Collision are guaranteed for as long as you own the repaired vehicle. Although items such as abuse, subsequent damage and wear and tear are not covered.

Choosing A Good Insurance Company

In choosing a good insurance company there are several things to consider:
Price is a very important consideration, but it should not always be the first consideration.
Good representation from your agent is very important. You need someone who will be available to answer all technical questions, offer direction on the right coverage you can afford to pay, and be available to you when you have a damage claim. The same is true of insurance for your home.
Is your agent available 24/7? Do they have a call center available to service you outside of normal business hours? Is all of their business conducted via 800 numbers?
How is the prospective insurer when it comes to handling a loss you have suffered? Do they respond quickly? Do they have the best interest of your car in mind when they provide you with an estimate for repairs?
A good insurance company will excel in all these areas. There are many companies that excel in these areas and there are some that do not. If you properly research your prospective insurance company for quality in price, representation and claims service you will have selected a good insurance company.